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Frances Cranston

Frances Cranston

Director

Frances has over 30 years of financial markets experience having worked with Citibank and CBA in the Americas and Australia covering equities and global markets with focus on operational risk excellence and the COO Office. Frances has been actively involved in end-to-end risk governance since the introduction of a capital charge for Operational Risk in 1988.

Her deep understanding of the impact of failed controls and a poor operating environment has driven her to strive for operational risk excellence. At Citi she established a line one operational risk function for the equities business and developed the testing framework for the business. As Head of Middle Office, she established Key Performance Indicators and provided reporting to the Head of the Business.

At CBA Frances established the risk and controls self-assessment for the institutional equities business and set up and chaired the equities risk governance committee. Her approach was to understand and address risks across the whole value chain. She has a deep dive approach which gives her insight into end-to-end risk and allows her to have conversations across all levels which is vital in understanding root cause. She understands that solutions need to be tailored, taking a practical approach to risk management, and has built frameworks that match the risk and complexity of a business.